cognos scheduled reports are stuck in wait state

in progress…

cognos notification test pass but email doesn’t come

Unable to send emails from Cognos Server but no errors appear in the cogserver.log file
https://www-01.ibm.com/support/docview.wss?uid=swg21339824

https://www.cognoise.com/index.php?topic=26364.0

https://it.toolbox.com/question/cnc-sds-0408-there-are-email-messages-waiting-to-be-sent-072011

CNC-SDS-0408 There are email messages waiting to be sent.

CNC-SDS-0410 The email message was not sent
https://www-01.ibm.com/support/docview.wss?uid=swg22012214

cognos analytics [Validate mail server properties.] [ ERROR ] The mail server cannot be reached.

Cognos Scheduled Jobs Randomly Stuck in ‘Waiting’ State
https://www-01.ibm.com/support/docview.wss?uid=swg21689979

Testing mail server connection: [ERROR] Mail server authentication failed
https://www-01.ibm.com/support/docview.wss?uid=swg21342280

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